Metro Market Manager, Springfield

Company Name:
Seniorlink/Caregiver Homes
The Metro Market Manager (MMM) is responsible for the general management of market operations including business development, program management, regulatory and corporate compliance, and hiring and supercision of key personnel. The MMM partners with the regional and corporate sales resources to develop and drive a market specific growth strategy. The MMM also represents the company to consumers, caregivers, referral sources, and the community. The MMM creates and maintains a person-centered business culture that delivers quality, continuous improvement, employee and caregiver engagement, and high performance.
Job Responsibilities
1. Demonstrates commitment to company mission, vision and values through professional
conduct and individual job performance.
2. Analyze market conditions, competition, and progressive business opportunities to develop market-specific sales and growth strategy in conjunction with corporate and regional sales and business development, clinical, and administrative resources. Execute according to plan.
3. Develops and executes plans to achieve or exceed branch financial goals. Prepares
budgets; manages the profit and loss statement; forecasts revenue; identifies and
evaluates trends, outcomes and options; analyzes variances; and initiates strategic and
corrective plans of action in order to achieve targeted results.
4. Effectively organizes and manages resources. Ensures goals and objectives are clearly understood and attainable. Maintains open, multi-directional channels of communication with internal and external stakeholders.
5. Provides leadership by building talented, diverse, collaborative teams. Follows through on commitments. Encourages and models teamwork and partnership throughout the organization. Creates and maintains an environment where employees can safely and effectively execute their responsibilities.
6. Recruits, selects and retains highly qualified staff. Trains, develops, coaches, mentors and counsels employees. Assesses performance and regularly provides constructive, respectful feedback to foster development. Works with employees to establish and achieve individual development objectives. Recognizes and rewards team and individual accomplishments.
7. Responsible for the provision of services in the market. Oversees the clinical management team for the market. Oversees and partner with clinical and compliance partners to achieve quality objectives through analysis of key indicators; effective design and execution of corrective and strategic action plans; identification and elimination of obstacles; training and development; continuous process improvement; and change management.
8. Continuously improves professional, technical and leadership knowledge and skills in multiple ways such as attending educational workshops, reading trade publications, and participating in professional societies and networks. Keeps abreast of industry and community trends and changes.
9. Travels (usually by automobile) within assigned geographic area.
10. Ensures continuous survey readiness and compliance with accepted professional standards and practices and federal/state/local regulations including fraud, waste and abuse prevention; HIPAA and similar regulations; occupational safety and health standards; and company policies, procedures and performance standards.
11. Participates in special projects and performs other duties as assigned.
Required Education / Experience
Bachelor's degree requires, preferably in a health care or social services discipline. Master's degree prefferred. Minimum of five (5) years of health care staff management including operational and profit and loss responsibility, with _ multi-site oversight _in the assigned region. Previous experience in a marketing, business development, or other customer-facing role. Current industry knowledge of home health care or adult foster care services and the services provided to caregivers and consumers through an interdisciplinary team.
Proven leader / Entrepreneurial spirit / strategic thinker / strong oral and written communicator / creative and innovative / results-driven business developer / expert internal and external organizational navigator / culturally aware and inclusive / decision-maker / fiscally knowledgeable / people and performance manager.
Date: 2014-09-19
Country: US
State: MA
City: Chicopee
Postal Code: 01013

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